Testimonial: Booking Room Nights One Text Message at a Time

Testimonial: Booking Room Nights One Text Message at a Time Joseph Imbrogno Director of Guest Excellence at Plunge Beach Resort Need a towel? Send a text. Wifi passcode? Send a text. Late check-out? Send a text! SMS systems for hotels are not new and play a major role in crafting the guest experience by providing personalized, real time and on …

Jeanie AI receives 5-Star review on TripAdvisor

Jeanie AI receives 5-Star review on TripAdvisor Jeanie’s artificial intelligence can enhance your hotel’s reputation on TripAdvisor. Check out this recent 5-Star review from a guest who vacationed at Plunge Beach Resort in south Florida. AWESOME PLACE “The Plunge was a pleasant surprise to our week getaway! Joe, Tom, Jeanie, and the whole crew made our stay way above the …

AI Guest Engagement Available for Opera Cloud Users

AI Guest Engagement Available for Opera Cloud Users Artificial Intelligence Guest Engagement is NOW AVAILABLE to Opera Cloud PMS Users: SP SQUARE SYSYEMS announces a certified integration with Oracle’s Hospitality Integration Platform (OHIP) for hotels using Opera Cloud PMS. Jeanie AI (Artificial Intelligence), powered by Google assistant, automates communication between the hotel and its guests throughout the customer journey. Jeanie …

Margaritaville Reduces Labor Cost With Artificial Intelligence

Margaritaville Reduces Labor Cost With Artificial Intelligence In 2021, leading hotel operators are getting to know “Jeanie” virtual attendant by streamlining operational costs with enhanced customer satisfaction. Margaritaville’s Lake Resort Lake of the Ozarks continues to manage the lion’s share of their front desk inquiries “virtually” for pre-stay and in-house guests. “Jeanie” serves as an extension of the resort staff. …

SP Square Launches Guest Management Systems

SP Square Launches Guest Management Systems SP Square Systems announced the launch of a complete guest management system (GMS) that includes asset optimization and introduces a unique guest engagement texting system called “Jeanie”. The cloud-based SP Square delivers an asset optimization system that is efficient and easy to use for all major hotel brands. Industry veterans Paul Dickson and Jay …