Margaritaville Reduces Labor Cost With Artificial IntelligenceIn 2021, leading hotel operators are getting to know “Jeanie” virtual attendant by streamlining operational costs with enhanced customer satisfaction. Margaritaville’s Lake Resort Lake of the Ozarks continues to manage the lion’s share of their front desk inquiries “virtually” for pre-stay and in-house guests. “Jeanie” serves as an extension of the resort staff. SP …

SP Square Launches Guest Management SystemsSP Square Systems announced the launch of a complete guest management system (GMS) that includes asset optimization and introduces a unique guest engagement texting system called “Jeanie”. The cloud-based SP Square delivers an asset optimization system that is efficient and easy to use for all major hotel brands. Industry veterans Paul Dickson and Jay Visnjic …